Privacy Policy — Your Data Is Fully Protected at kopk

1. Introduction & Scope

Kopk (kopk.ws) is a trusted online betting platform for users in Bangladesh. Protecting your privacy is not just a legal obligation for us — it is a core part of our commitment to you.

In this Privacy Policy, we clearly explain:

• What personal data we collect and why.
• How collected data is used and stored.
• The circumstances under which your data may be shared with third parties.
• The measures we take to protect your information.
• What rights you have over your own data.

This policy applies to all use of kopk across every device and channel — including the website, mobile app, and customer support.

2. What Data We Collect

Kopk only collects information necessary to provide its services. We never ask for data we don't need.

Directly Provided Information

Information you provide when you register or use our services:

Automatically Collected Information

Information collected automatically while you use the platform:

• Device Information: IP address, browser type, operating system, device ID.
• Usage Information: Login time, browsing history, betting patterns, page visits.
• Location Data: Approximate location based on IP address (not precise GPS).
• Cookie Data: Session cookies, preference cookies, and analytics cookies.

3. Purpose of Data Use

Kopk uses collected data solely for specific, legitimate purposes:

• Account Management: For registration verification, login protection, and account settings management.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Identity Verification: To complete the KYC process and prevent access by minors.
• Customer Support: To resolve your issues quickly and effectively.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To meet regulatory obligations and maintain legally required records.
• Service Improvement: For analytics and research to improve the user experience.
• Promotional Communications: To keep you informed about new offers and updates with your consent (you can opt out at any time).

4. Data Sharing & Disclosure

Kopk does not generally share your information with any third party. However, sharing may occur in the following limited circumstances:

Service Provider Partners

Limited data may be shared with trusted third-party partners for platform operations, such as:

• Payment gateway providers (bKash, Nagad, Rocket partners).
• Identity verification service providers.
• Cloud hosting and data storage providers.
• Fraud detection and security service providers.

These partners process data solely under kopk's instructions and may not use it for their own purposes.

Legal Requirements

We may be required by law to share information in the following circumstances:

• In response to a valid order or warrant from a government or regulatory authority.
• For anti-money laundering (AML) investigations.
• Under the Anti-Terrorism Financing Act.
• To protect the legal rights of kopk or its users.

5. Cookie Policy

Kopk uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser.

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may affect the functionality of certain platform features.

6. Data Protection Measures

Kopk employs industry-leading technical and administrative measures to protect your privacy:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Database Encryption: Sensitive data is stored in encrypted form.
• Two-Factor Authentication (2FA): OTP verification as an additional security layer at login.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Security Training: All staff receive regular data protection training.

7. Your Rights & Controls

As a kopk user, you have the following rights over your personal data:

• Right to Access: You may request to know what information kopk holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request restriction of data processing in certain circumstances.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise this right, support@kopk.wsemail us. We aim to respond within 30 business days.

8. Data Retention Period

Kopk does not retain data longer than necessary. Retention periods for different types of information are outlined below:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: For up to 5 years after account closure.
• Customer Support Communications: Up to 2 years after last contact.
• Log & Analytics Data: Up to 1 year (indefinitely after anonymization).
• Marketing Preferences: For up to 3 years from the date of opt-out.

Once the retention period ends, data is securely deleted or fully anonymized.

9. Protection of Children's Privacy

Kopk is an 18+ platform. We never knowingly collect personal information from anyone under the age of 18.

To prevent minors from accessing the platform, we:

• Verify age at the point of registration.
• Age is verified through identity documents during the KYC process.
• We perform additional verification in cases that appear suspicious.

If a parent or guardian believes their child has registered on kopk, please contact us immediately support@kopk.wsto reach us. We will investigate your account and take the appropriate action.

10. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@kopk.ws
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Response Time: Usually within 24–48 hours.